EN
EARL N

1 reviews | Active since Nov 2011

16 Sept 2020, 12:02

USELESS CON ARTISTS- AVOID DOING BUSINESS WITH THESE UNPROFFESIONAL PEOPLE

My name is Earl Naidoo, my VW Scirocco is financed through Wesbank and I opted for an extended warranty after mine had expired. The first ever claim I submitted was when my car was booked into VW Hatfield for a problem with the perfromance. VW Hatfield did various checks and diagnostics and found two problems on the turbo. Cost to repair was under R6000.00. My car was booked in on 26 August 2020. The VW advisor Chris kept me abreast with everything, copying me in to all emails sent to Motorite for the warranty to sort it out. T. Baloyi is the inept, useless person from Motorite that dealt with my claim. To date, VW Hatfield is still waiting for them to authorise payment or decline it. They are adamaent not to pay, having a million excuses or not responding. After 3 weeks of sitting without my car, I was forced to pay VW Hatfield out of my own pocket, this after paying these thieving con artists for a useless extended warranty. MOTORITE ADMINISTRATORS ARE USELESS, CON ARTISTS

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Replies (4)
Motorite Administrators
Motorite Administrators's reply16 Sept 2020, 14:41
Official
 Dear Sir,  Thank you for allowing us the opportunity of investigating your complaint.  Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.  We trust that the outcome meets your satisfaction.  Should you have further queries – please do not hesitate to contact us.  Kind regards, 
EN
EARL N's update16 Sept 2020, 15:22
Reviewer Update
Your email has been read, and a response sent containing all email correspondence between VW Hatfield and Motorite through your consultant Treasure Baloyi. It indicates that all requested information has been forwrded, whereas your response inplies that the claim is delayed due to VW Hatfield not responding to requests
Please note, this makes no difference whetehr you approve or reject this claim, your customer service is utterly poor and people should refrain from being duped into doing business with con artists
EN
EARL N's update21 Sept 2020, 07:16
Reviewer Update
After I had to send a myriad of documents, they finally informed me my claim woyld be settled, the catch, without any explanation (even after having requested a breakdown on Friday) was almost only 50% of my claim paid. The rest is somewhere lost in translation. Wow, cannot help but laugh. People should be very weary. I dread the response to the next telemarketer from Motoripoff who phones me trying to peddle off a dent or rim cover, the poor sould will need councelling afterwards
Motorite Administrators
Motorite Administrators's reply21 Sept 2020, 11:10
Official
Dear Sir, Kindly refer to your personal email address for our comprehensive response into your complaint.  Thank you for your cooperation and patience herein.  Kind Regards,