SK
Sarine K
1 reviews | Active since Mar 2009
21 Jun 2022, 14:08
USELESS
I am really discussed in your service I asked a question to cancel my policy at this useless company.
Paperwork was mailed- and I ignored it and deiced to keep the plan – WHY I DON’T KNOW!!!
Today I am taking my car for a service – and guest what – MOTORITE HAS PLACE A HOLD ON MY POLICY??????? Why only they will know.
The person that is working at Customer service, cant “lift” the block” She escalate it to a department, it can take up to 24hr
USELESS I and now I need to pay for the service – and claim back – wonder how long am I going to wait for my money
Helpful (0)
Replies (3)0
Replies (3)
Motorite Administrators's replyOfficial
21 Jun 2022, 14:19Dear Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: GEO52841H (***2)TIA Reference/Case Number: ***6 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply21 Jun 2022, 14:19
Official
Dear Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: GEO52841H (***2)TIA Reference/Case Number: ***6 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
SK
Sarine K's updateReviewer Update
21 Jun 2022, 14:22JOKE
ll try to resolve your complaint within 3 business days.
3 days to solve a issue - ahahahahah - joke of a company
ll try to resolve your complaint within 3 business days.
3 days to solve a issue - ahahahahah - joke of a company
SK
Sarine K's update21 Jun 2022, 14:22
Reviewer Update
JOKE
ll try to resolve your complaint within 3 business days.
3 days to solve a issue - ahahahahah - joke of a company
ll try to resolve your complaint within 3 business days.
3 days to solve a issue - ahahahahah - joke of a company
Motorite Administrators's replyOfficial
21 Jun 2022, 15:18Dear Madam,
With reference to your complaint logged with MotoVantage on the 21/06/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 21/06/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply21 Jun 2022, 15:18
Official
Dear Madam,
With reference to your complaint logged with MotoVantage on the 21/06/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 21/06/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division