1 reviews | Active since Mar 2013
Use every trick in the book to avoid paying out
Honestly wish I could give them 0 stars. Firstly, the service is shocking and I phoned over 6 times, and was on hold for up to an hour the one time before I ended the call. When I eventually got through to someone, I asked her a couple of questions about the process (e.g do I need to submit a quote, what will be covered, does the car dealership need to submit the quotes, etc). She couldn't give me an answer!
The actual warranty was an absolute waste of money and they tried to find every loophole imaginable to get out of paying towards a new engine for my car (which according to a couple of different mechanics I spoke to, is a known problem with Chev vehicles and was unavoidable). In the end they only paid R7000, even though the warranty states that they pay up to R30k for engine problems.
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 16/11/2021, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 16/11/2021, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division