1 reviews | Active since Feb 2012
Unprofessional-waste of money too!
My car was sent to VW Strijdompark on Tues 27 Jan due to damage to the intercooler and boost pipe. The lady who I deal with at VW sent all the necessary information to William who took ages to reply to emails and just generally messed us around from the start. He also phoned me directly and was very rude to me. I then spoke another gentleman named Clint who was slightly better but then never bothered to tell me the claim has been denied anyway due to the parts not being covered. Motorrite is a complete waste of money as this is the second claim I have put in and has been denied. I have been sitting without a car for two days longer than I should have because of complete unprofessional behaviour! We will be cancelling our policy, because they don't mind debiting your account every month but when it comes to claiming hardly anything is covered!
Dear Sir,
The product provides cover for mechanical repairs required to the vehicle in the event of an unforeseen mechanical failure to the listed components as per policy wording, this subject to the terms and conditions of the policy being adhered to.
The claim process entails validating the policy and secondly, assessing our liability in order for us to determine the exact cause of failure to warrant assistance. We therefor request the repairer to issue us with the relevant documentation in order to validate the claim, only upon receipt of all the requested information are we able to administer the claim accordingly.
Unfortunately the claim in contention was rejected due to the cause of failure, that being the boost pipes not falling within the ambit of covered components by the warranty policy.
Motorite will arrange for a customer service consultant to contact you further to process your request for cancellation.
Motorite remains of the opinion that the claim was administered correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
The product provides cover for mechanical repairs required to the vehicle in the event of an unforeseen mechanical failure to the listed components as per policy wording, this subject to the terms and conditions of the policy being adhered to.
The claim process entails validating the policy and secondly, assessing our liability in order for us to determine the exact cause of failure to warrant assistance. We therefor request the repairer to issue us with the relevant documentation in order to validate the claim, only upon receipt of all the requested information are we able to administer the claim accordingly.
Unfortunately the claim in contention was rejected due to the cause of failure, that being the boost pipes not falling within the ambit of covered components by the warranty policy.
Motorite will arrange for a customer service consultant to contact you further to process your request for cancellation.
Motorite remains of the opinion that the claim was administered correctly and in line with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***