1 reviews | Active since Jun 2012
Unprofessional service and misleading information
<p>I bought my car in 2013 (VW Polo TDI- Demo at 18000km) at Silveroak VW in pta and it came with manufacturers warranty and it was covered in all instances where it was required. In july 2016 this year the manufacturers warranty was due expire and I then contacted Motorite to obtain an extended warranty in May 2016 and it was approved however it was never mentioned that all services where up-to-date and too me it seemed as if they are reffering all services being done on time which I had done since I have purchased the vehicle without fail. In July 2016 this year the car then gave me issues and I took it thinking it would be covered but to my suprise motorite came back and said that the care had missed its 1st service and they would not cover the repairs and that they were now cancelling my warranty with full refund. My question is how come the manufacturers warranty stilled covered the vehicle for 2 years prior to motorite yet they have done all repairs that warranty covers until the warranty lapsed. Also a vehicle having missed it 1st service doesnt warrant a the disqualification of the repairs as there has been over 4 services that were on time and I was not made aware that the 1st service was not done on time. Also I have a service plan with them that was not even taken into consideration and i will be cancelling that as well.</p>
Good Day Sir / Madam,
Motorite acknowledges receipt of your complaint.
In order for Motorite to locate your policy/contract we would require either of the following:
· Policy/contract number
· I.D number
· Vehicle VIN or Engine number
Upon receipt of the above, your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for co-operation and patience herein.
Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone ********** Facsimile **********
Mailto: **********
Good Day Sir / Madam,
Motorite acknowledges receipt of your complaint.
In order for Motorite to locate your policy/contract we would require either of the following:
· Policy/contract number
· I.D number
· Vehicle VIN or Engine number
Upon receipt of the above, your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for co-operation and patience herein.
Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone ********** Facsimile **********
Mailto: **********
Dear Sir / Madam,
Thank you for providing me with your details - Motorite has reviewed this complaint and noted the policy holder’s comments.
The product that forms the basis of this complaint is a WesBank Extended mechanical breakdown warranty underwritten by Infiniti Insurance Ltd. of which Motorite are the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 31/07/2016 at 120 000 km and runs for a period of 2 years.
The sale of this product was facilitated telephonically through an independent company called The Engine Room Direct Solutions (Pty) Ltd. Our records indicate that at point of sale you had indeed advised that your vehicle does have a full and up to date service history at a franchise dealer.
Qualification criteria for this product:
5. Your Duties
(iii) Vehicles must have a full and up to date service history at a franchise dealer.
On the 02/08/2016 Motorite were advised of a possible claim and a possible addendum was needed to be done, at point of receiving your vehicles service records it was concluded that your vehicle in fact did not qualify for the product as the vehicles service history was not a full and up to date.
As the vehicle did not qualify, the product is therefore invalid – Motorite agreed o process a cancellation and assist with a full refund based on the premium received.
Please note that the WesBank Extended Warranty is a standalone product and is administered in accordance with the set policy terms and conditions, the product is not the same as your vehicles manufacturers factory warranty.
I trust that the above clarifies.
Regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone ********** Facsimile **********
Mailto: **********
Dear Sir / Madam,
Thank you for providing me with your details - Motorite has reviewed this complaint and noted the policy holder’s comments.
The product that forms the basis of this complaint is a WesBank Extended mechanical breakdown warranty underwritten by Infiniti Insurance Ltd. of which Motorite are the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 31/07/2016 at 120 000 km and runs for a period of 2 years.
The sale of this product was facilitated telephonically through an independent company called The Engine Room Direct Solutions (Pty) Ltd. Our records indicate that at point of sale you had indeed advised that your vehicle does have a full and up to date service history at a franchise dealer.
Qualification criteria for this product:
5. Your Duties
(iii) Vehicles must have a full and up to date service history at a franchise dealer.
On the 02/08/2016 Motorite were advised of a possible claim and a possible addendum was needed to be done, at point of receiving your vehicles service records it was concluded that your vehicle in fact did not qualify for the product as the vehicles service history was not a full and up to date.
As the vehicle did not qualify, the product is therefore invalid – Motorite agreed o process a cancellation and assist with a full refund based on the premium received.
Please note that the WesBank Extended Warranty is a standalone product and is administered in accordance with the set policy terms and conditions, the product is not the same as your vehicles manufacturers factory warranty.
I trust that the above clarifies.
Regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone ********** Facsimile **********
Mailto: **********