MS
Mkhunjini S
1 reviews | Active since Dec 2019
02 Feb 2022, 22:03
Unnecessary excuses when am trying to claim
My contract with motorite ends in may 2022 but when i try to claim they say i exceeded cetain kilometer. Alright for car service am aware of that kilometers. What about fixing the car or warrantee, why and how it has to do with kilometers coz it must end when the contract expires like any other companies why this apply only to you!! This *****!!! Please fix this before i tell the world about your service its tge second time now not wanting to pay. I was about to extend my service with you but no more!
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Replies (2)
Motorite Administrators's replyOfficial
03 Feb 2022, 08:05Dear Sir,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: VZV86803H (***7)
TIA Reference/Case Number: ***9
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply03 Feb 2022, 08:05
Official
Dear Sir,
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: VZV86803H (***7)
TIA Reference/Case Number: ***9
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
04 Feb 2022, 14:24Dear Sir,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
Motorite Administrators's reply04 Feb 2022, 14:24
Official
Dear Sir,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division