UNJUST REFUND FOR AN AMOUNT DEBITED MONTHLY FOR AN EXPIRED ACCOUNT

In the end of September 2019 I was called by Motorite Motorplan Services to alert me that my account had expired and that I needed to cancel it and start a new one. They did the whole process over the phone and even assures me that the expired account was cancelled.

A new account debited monthly yet the expired Account also continued to debit monthly. When I called Motorite Motorplan Services I was told that the expired Account was never cancelled then I was advice to fill up a form to cancel it.

The problem came in when I requested that I be refunded. I was first emailed that there is no refund. I then escalated the matter to the Complaints Office where I am now told that I will only be refunded only 40% of the Amount due to me and there are no reasons to why is this their conclusion. Their response is stated that it is final and if I am not happy I must go the legal rude. This response was rude and very threatening.

Please assist on how may I resolve this without the legal services charging me more.