1 reviews | Active since Oct 2013
Unfair Practice
I had a policy with motorite and decided to cancel it because of their bad services.<br> There's money that they have to pay me back, and now they are playing hide and seek games. They are telling me they paid money to Westbank, and westbank doesn't know about that. I told them that I settled the car with Westbank, I even sent them the proof, and they decided to pay the money back to westbank, why I don't know. I never gave you problem when I had to pay you, so please pay my money back.<br> <br> I have spoken to almost everyone from your call center without any luck.<br> The last person I spoke to was Ivan, who promised me that I'll get a call back before end of business the following day, and that never happened.
Dear Sir/Madam,
Motorite has reviewed this complaint and noted your comments. As per your comments on the cancellation form - the reason for cancellation was that you felt that the service plan was not beneficial to you and not for bad service received. Our records indicate that this service plan has been successfully cancelled and refunded to your Financier. We have received confirmation of this. As this plan has been placed onto your finance account - It is standard procedure for all refunds applicable to be made out to the financier who will then refund the finance account holder - this is irrespective of whether the account has been settled or not. Please feel free to contact WesBank for more information regarding the refund amount outstanding to you.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Best regards,
Dear Sir/Madam,
Motorite has reviewed this complaint and noted your comments. As per your comments on the cancellation form - the reason for cancellation was that you felt that the service plan was not beneficial to you and not for bad service received. Our records indicate that this service plan has been successfully cancelled and refunded to your Financier. We have received confirmation of this. As this plan has been placed onto your finance account - It is standard procedure for all refunds applicable to be made out to the financier who will then refund the finance account holder - this is irrespective of whether the account has been settled or not. Please feel free to contact WesBank for more information regarding the refund amount outstanding to you.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Best regards,