TM
Tolomane M
1 reviews | Active since Apr 2023
01 May 2023, 16:27
Tyre Insurance
After writing to hellopeter on my personal capacity, I was subsequently supp**** with my insurance cover details, of which was unable to acquire before. Only to my surprise that my insurance is under the name of Wesbank. Bare with me that when I went to enquire @ Wesbank they told me that my insurance was with Hollard then Hollard says Motorite covers the tyres. I was not pleased this kind of response from Wesbank to Hollard and then Motorite. Motorite then responds to say that my tyre threads are below the 1mm cover which they offer, which is not true and such an evaluation can not be made via a photo. I would like to receive my new tyre as I met all the requirement as per the insurance.
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Replies (2)
Motorite Administrators's replyOfficial
02 May 2023, 08:08Dear Sir,
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
| TIA Reference / Case Number | ***2
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply02 May 2023, 08:08
Official
Dear Sir,
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
| TIA Reference / Case Number | ***2
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
02 May 2023, 08:55Dear Sir,
With reference to your complaint logged with Motorite on the 01/05/2023, we have reviewed your complaint and duly noted your comments.
With reference to your complaint logged with Motorite on the 01/05/2023, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply02 May 2023, 08:55
Official
Dear Sir,
With reference to your complaint logged with Motorite on the 01/05/2023, we have reviewed your complaint and duly noted your comments.
With reference to your complaint logged with Motorite on the 01/05/2023, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division