1 reviews | Active since Jun 2009
Two months and no response
In late 2017 as part of a Wesbank financing agreement I took up Motorite cover. Upon receipt of the policy I realised I did not comply and spoke to Wesbank to cancel the Motorite policy. They referred me to Motorite. In January I spoke to Motorite and submitted documents for cancellation as requested. Nothing was done In February I again contacted them and they confirmed that they would cancel the cover. As yet I have not received any confirmation - 2 months later
Dear Sir,
We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***
Dear Sir,
We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***
Dear Sir,
It is with great concern we received your e-mail outlining the problem you had with our service.
I regret that we provided you with - it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
As a result of this issue, and in order to prevent this from happening in the future, new procedures are being put in place. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective.
The merits of the complaint were reviewed by the customer care supervisor who confirmed that the vehicles full service record will be evaluated upon receipt thereof and if it is found that the service record supp**** validates your policy - Motorite will then gladly re-establish your policy.
We look forward to continuing serving you as a valued customer.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***
Dear Sir,
It is with great concern we received your e-mail outlining the problem you had with our service.
I regret that we provided you with - it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
As a result of this issue, and in order to prevent this from happening in the future, new procedures are being put in place. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective.
The merits of the complaint were reviewed by the customer care supervisor who confirmed that the vehicles full service record will be evaluated upon receipt thereof and if it is found that the service record supp**** validates your policy - Motorite will then gladly re-establish your policy.
We look forward to continuing serving you as a valued customer.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***
Dear Sir,
Thank you for your email, we have duly noted your comments and wish to respond as follows:
I regret that we provided you with bad service - it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
The cancellation forms was received and sent to our Administration department for processing, whereby the cancellation request was issued to your finance house to be finalized. Before the policy may actually be cancelled, your finance house have an obligation to inform you of any arrears amount that may apply, before processing the cancellation requested.
We have noted that the policy has now being cancelled successfully on our system.
As a result of this issue, and in order to prevent this from happening in the future, new procedures are being put in place. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective.
We apologise for the inconvenience caused and thank you for your patience herein.
Kind regards
Dear Sir,
Thank you for your email, we have duly noted your comments and wish to respond as follows:
I regret that we provided you with bad service - it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
The cancellation forms was received and sent to our Administration department for processing, whereby the cancellation request was issued to your finance house to be finalized. Before the policy may actually be cancelled, your finance house have an obligation to inform you of any arrears amount that may apply, before processing the cancellation requested.
We have noted that the policy has now being cancelled successfully on our system.
As a result of this issue, and in order to prevent this from happening in the future, new procedures are being put in place. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective.
We apologise for the inconvenience caused and thank you for your patience herein.
Kind regards