CT
Claire T

1 reviews | Active since Jun 2015

02 Jun 2016, 12:24

Trying top cancel before the commencement date, and they make it IMPOSSIBLE!!!!!!!!!!!!!

<p>I am so glad I did my shopping around firstly..</p> <p>I phoned them before the end of May 2016 to start the policy on the 1st of July.</p> <p>I sent an email to cancel on the 31st of May.</p> <p>i then had to fill in a cancellation form - thats fine but here is where it started.</p> <p>i had to send:</p> <p>• Proof of Residence</p> <p>• Copy of I.D or Drivers Licence</p> <p>then because i didnt have the details because they only send you the policy documents within the first week of commencement, i rep**** without a policy number. then i was asked for:</p> <p>· Please tick CASH</p> <p>· And also provide a clearer copy or your ID document</p> <p>· As well as your Proof of Address</p> <p>and now they want PROOF OF PURCHASE of the vehicle!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>for a SERVICE PLAN!</p> <p>this is ridiculous!</p> <p>cancel my policy!!!!!!!!!!!!!!!!!!</p>

0
Replies (1)
Motorite Administrators
Motorite Administrators's reply02 Jun 2016, 12:45
Official

Dear Madam,

Please be advised that Motorite is aware of your situation and has treated the matter with utmost urgency. Please note that at this point you do not need to submit any further documentation, we have successfully cancelled the monthly service plan.

We do apologise for any inconvenience caused.

Kind Regards

Motorite Administrators (Pty) Ltd

Risk Management

Telephone *** Facsimile ***

Mailto: ***