mM
megbigood M
1 reviews | Active since Dec 2016
15 Jul 2020, 11:36
Tried for 1 month to get a renewal!!!
I have no other option but to ask for help on here. I have tried to renew my scratch and dent for over 1 month. Even asking supervisors to contact me have failed. What must a person do to renew their policies??? HELP
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Motorite Administrators's replyOfficial
15 Jul 2020, 12:26Dear Madam,
We have reviewed your complaint and duly noted your comments and it is with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, Motovantage goes to great lengths to provide service excellence to all our valued customers.
After a thorough review of your case, we noted that the WesBank Inside Out bodyline maintenance plan was facilitated telephonically through an independent company called, The Engine Room Direct Solutions (Pty) Ltd. whereby the product was marketed and sold to you on the 09/06/2020.
Please note that the plan has been duly loaded and a policy profile created to incept as of the 15/07/2020.
Kindly refer to the attached welcome pack/terms and conditions for ease of reference.
Thanks for being patient and understanding.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply15 Jul 2020, 12:26
Official
Dear Madam,
We have reviewed your complaint and duly noted your comments and it is with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, Motovantage goes to great lengths to provide service excellence to all our valued customers.
After a thorough review of your case, we noted that the WesBank Inside Out bodyline maintenance plan was facilitated telephonically through an independent company called, The Engine Room Direct Solutions (Pty) Ltd. whereby the product was marketed and sold to you on the 09/06/2020.
Please note that the plan has been duly loaded and a policy profile created to incept as of the 15/07/2020.
Kindly refer to the attached welcome pack/terms and conditions for ease of reference.
Thanks for being patient and understanding.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division