MJ
Mike J
1 reviews | Active since Oct 2023
24 Jun 2025, 09:38
Totally shocked
I booked my Np200 in for a 150000km service now to be notified my last service covered was 135000km that I understand. I phoned to extend my service plan just to be told that R410 has now increased to over R800 100% increase. This is either daylight ******* our a very big mistake by your agents.
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Replies (2)
Motorite Administrators's replyOfficial
24 Jun 2025, 09:54 Hello Mike J We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply24 Jun 2025, 09:54
Official
Hello Mike J We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
02 Jul 2025, 16:13Dear Mike J, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***3, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply02 Jul 2025, 16:13
Official
Dear Mike J, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***3, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division