JR
James R
1 reviews | Active since Sept 2015
04 May 2018, 11:40
*******!
I was given a quote via Wesbank for my car finance as private sales require a warranty. I paid off my car in 7 months, and still had the remaining 17 months of warranty. They simply cancelled it and hoped I wouldn't notice. They then offered to pay back less than half of the initial amount that the warranty initially cost even though I have used in essence a quarter of the warranty. This is ******** and *********. Especially considering nothing was done until I brought it up with them. Disgraceful!!
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Replies (2)
Motorite Administrators's replyOfficial
04 May 2018, 12:51Dear Sir,
We acknowledge receipt of your query, however in order for us to further investigate the matter and provide you adequate feedback we will require the following information:
Policy / Contract number:
I.D number:
Vehicle Registration number:
Thank you for your cooperation and patience herein.
Kind Regards,
Best regards,
Motorite Administrators's reply04 May 2018, 12:51
Official
Dear Sir,
We acknowledge receipt of your query, however in order for us to further investigate the matter and provide you adequate feedback we will require the following information:
Policy / Contract number:
I.D number:
Vehicle Registration number:
Thank you for your cooperation and patience herein.
Kind Regards,
Best regards,
Motorite Administrators's replyOfficial
04 May 2018, 15:39Dear Sir
We have noted your comments and wish to respond as follows:
The product that forms the basis of this complaint is a WesBank Prestige mechanical breakdown warranty underwritten by Infiniti Insurance Limited of which Motorite Administrators (Pty) Ltd. act as the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 11/10/2017 and runs for a period of 2 years.
Our records indicate that your policy is active and will expire on the 11/10/2019. It is noted that we were requested to advise on the refund amount should the policy be cancelled, however the policy is not cancelled.
Furthermore, with regards to settling your finance account on this vehicle, this does not affect your warranty policy, the policy will remain active up until expiry on the 11/10/2019.
Thank you for your patience herein.
kind regards
Best regards,
Motorite Administrators's reply04 May 2018, 15:39
Official
Dear Sir
We have noted your comments and wish to respond as follows:
The product that forms the basis of this complaint is a WesBank Prestige mechanical breakdown warranty underwritten by Infiniti Insurance Limited of which Motorite Administrators (Pty) Ltd. act as the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 11/10/2017 and runs for a period of 2 years.
Our records indicate that your policy is active and will expire on the 11/10/2019. It is noted that we were requested to advise on the refund amount should the policy be cancelled, however the policy is not cancelled.
Furthermore, with regards to settling your finance account on this vehicle, this does not affect your warranty policy, the policy will remain active up until expiry on the 11/10/2019.
Thank you for your patience herein.
kind regards
Best regards,