TT
Tumi T

1 reviews | Active since Oct 2023

27 Nov 2023, 23:34

They DON'T PAY FOR CLAIMS, RUN AWAY!

This is the most useless insurance company i have had to deal with. My first claim i had to travel a drive of 209KM to get to a Tyre & More store to administer a claim for my tyres, from 9am to 6pm! As much as they paid up I'm livid!

My second claim arose i couldn't travel i need a Tyre ASAP i informed them and i went on to buy a new tyre took a few pictures, got a report and invoice from the tyre shop and submitted them to Innocent Mabale who has been so useless in administering my refund. I've been trying to claim for my refund for 3 weeks now, he told me that he has forwarded the matter to the managers when i request for feedback I'm told no feedback has been received from management? I really wish FNB informs their clients way before of the companies that administer the claims! Motorvantage or Motorite are the WORST! I pay monthly only to be given a run around when they have to pay up. I WON'T LET THIS MATTER GO!

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Replies (1)
Motorite Administrators
Motorite Administrators's reply28 Nov 2023, 08:20
Official
 Hello Lebohang Tladi  We acknowledge your complaint and apologize for the inconvenience caused.  Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.  One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.  Thank you for your cooperation and patience herein. Kind Regards,  Risk Management Complaints Division