The Engine Room Direct Solutions (Pty) Ltd- The worse service ever!

This is the worst company ever that you can deal with; I even doubt if one is able to have a claim successfully finalised if the sales process is so pathetic. I started to engage with the sales agent to buy an extended car warranty in December 2021. Wow, what an experience......trying to get through the call centre is a mission and a half; e-mails are not answered; try to get to the manager and see what happens. The call rings until it drops.....Eventually, I managed to get through the agent, who enrolled me for a chosen product and asked me to make an upfront payment; I did exactly that and sent proof of payment. That was the last time I heard from the agent. I have been waiting for the policy documents from the 18th of Jan to date. I send e-mails to the agent, try to contact the agent telephonically and the managers, no one answers.........IM IN A SITUATION..