ZM
Zimisele M
1 reviews | Active since Apr 2014
19 Aug 2024, 18:54
Terrible Service
My claim was submitted by Land Rover to Motorite last week Wednesday already and until today it has not been finalised bu Motorite. They keep on asking for pictures as if they are trying to find faults so that they can decline even though the parts are covered on the I took with them. My car has been with Land Rover since because of their delay. I am so annoyed by their service, its my 1st time claiming but they are taking forever!! Very bad service, I wouldn't recommend this company to anyone.
Helpful (0)
Replies (2)0
Replies (2)
Motorite Administrators's replyOfficial
20 Aug 2024, 08:01Hello Zimisele M We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply20 Aug 2024, 08:01
Official
Hello Zimisele M We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
20 Aug 2024, 10:14Dear Zimisele M Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply20 Aug 2024, 10:14
Official
Dear Zimisele M Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division