1 reviews | Active since May 2021
Terrible service
I was forced to take out a Motorite Warranty when purchasing my car, which cost me R8 000. I have not been able to claim for almost 2 years as every incident is considered "Wear and Tear" which they do not cover.
I had to take my car in for a service, and the company doing the current service had found issues that should be covered by my Motorite Warranty. They emailed the claim to Motorite with every specification required, and did not receive any response from them. It is now a day later, where both myself and the company that lodged the claim, has phoned Motorite after no receiving a response via mail. We have been informed that they are 'short staffed' and my claim is 25th in the queue! With car insurance, I have never experienced such bad customer service. A car is an urgent matter and I have been informed that I 'definitely won't get my car this weekend.' In other words, I have to sit without a car for days without even knowing if the claim is going to be approved.
If you are planning on claiming from Motorite - do not expect this to happen timeously
Risk Management Complaints Division
Risk Management Complaints Division
Regarding our claim’s turnaround times – claims are facilitated on its own merit within a reasonable timeframe. Some claims are administered within a day, some 2 days others 5 days – it depends on the nature of the claim.
There was unfortunately a delay in determining liability in respect of the claim as our warranty claims handling team is currently short of staff and working feverously to assess all claims accordingly in line with the respective policy terms and conditions.
I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. It will help us improve our operations and services.
Motorite is pleased to inform you that the claim for the replacement of the wheel bearings has duly been authorized under the respective benefit category, up to the maximum limit of liability allowed by the policy.
However - the consumables claimed for will not be covered as not rated for within the band of cover and will be for your own account.
We sincerely apologize for any frustration that this may have caused in this regard and hope this is sufficient to solve the issue and clear any remaining inconvenience.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Regarding our claim’s turnaround times – claims are facilitated on its own merit within a reasonable timeframe. Some claims are administered within a day, some 2 days others 5 days – it depends on the nature of the claim.
There was unfortunately a delay in determining liability in respect of the claim as our warranty claims handling team is currently short of staff and working feverously to assess all claims accordingly in line with the respective policy terms and conditions.
I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. It will help us improve our operations and services.
Motorite is pleased to inform you that the claim for the replacement of the wheel bearings has duly been authorized under the respective benefit category, up to the maximum limit of liability allowed by the policy.
However - the consumables claimed for will not be covered as not rated for within the band of cover and will be for your own account.
We sincerely apologize for any frustration that this may have caused in this regard and hope this is sufficient to solve the issue and clear any remaining inconvenience.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division