1 reviews | Active since Jun 2016
Terrible feedback
<p>I want to sell my policy which I have for about 5months. It cost about R5000 for this 2year warrenty on my car. I dont see the use. They want to deduct amout which is almost half of what i paid. I asked the for what it is and they just ignored me. I completed the cancellation form and wrote on the form that if they cant tell me for what they are taking money for then they must pay that money out to me. Still waiting on there response. Here is my last email 09/06/2016: Because you are inadequate to answer my question I take it you will refund me for the following amount R4723.38. There is no negotiation regarding this. I could not believe that you sold this policy to people but forget to provide a service like answering me on simple question. Therefore I will not deal with you as a company anymore and will advise everybody not to take a policy like this. I see Halo Peter has allot to say about motorite and I can only add to it if you touch my money. </p> <p> </p> <p>I have signed and complete the form, mailed it but still i heard nothing from them. They are like ******* in the night. Fast to take the money but can't deliver</p> <p> </p> <p>Person who help me was Allison</p>
Dear Sir,
Motorite has reviewed your complaint and noted your comments – we wish to respond as follows:
Our records indicate that on Monday 2016/05/16 at 12:19 PM the customer service division had indeed provided you will all the necessary information that you have stated you did not receive – we therefore find your comments made surrounding the matter to be untrue.
Please note that a customer service representative has again responded to your request for the information to your email address – this will provide you with all the necessary information pertaining to your cancellation request, as well as proof that Motorite had indeed fulfilled your initial request.
We trust that the above clarifies.
Regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone ********** Facsimile **********
Mailto: **********
Dear Sir,
Motorite has reviewed your complaint and noted your comments – we wish to respond as follows:
Our records indicate that on Monday 2016/05/16 at 12:19 PM the customer service division had indeed provided you will all the necessary information that you have stated you did not receive – we therefore find your comments made surrounding the matter to be untrue.
Please note that a customer service representative has again responded to your request for the information to your email address – this will provide you with all the necessary information pertaining to your cancellation request, as well as proof that Motorite had indeed fulfilled your initial request.
We trust that the above clarifies.
Regards
Motorite Administrators (Pty) Ltd
Risk Management
Telephone ********** Facsimile **********
Mailto: **********
Must I send you all my mails indicating that I have not receive any reponse from? Don't tell me it is untrue if i have not receive any mails from you.
Must I send you all my mails indicating that I have not receive any reponse from? Don't tell me it is untrue if i have not receive any mails from you.
Dear Sir,
You may do so in response to the email just issued from the customer service division - they have just forwarded you an email in response to the last email issued.
Kind Regards
Dear Sir,
You may do so in response to the email just issued from the customer service division - they have just forwarded you an email in response to the last email issued.
Kind Regards
I have mailed all my mails that I send unfortunely there is nothing which i received. Just cancel and give my money back
I have mailed all my mails that I send unfortunely there is nothing which i received. Just cancel and give my money back
