Terrible Experience with Motorite – Do Not Trust Them!

I am beyond disappointed with Motorite's handling of my claim.

My vehicle has a starting issue, and Renault confirmed that an electrical component (a switch related to the clutch) is faulty. This component must be repaired or replaced, as the clutch must be pressed down to start the car. The total cost for the repair, including labour and the component, is a reasonable R2,000.

Despite my policy clearly stating that electrical components under the starter and electronic ignition are covered (up to Unlimited, R10,000, or R5,000, depending on the tier), Motorite rejected my claim, dismissing it as “just a switch.”

To make matters worse, I contacted Motorite directly. While they answered my call, I was transferred to claims—who never answered! They told the Renault agent they would email us the rejection letter, but I have yet to receive it.

This has been a terrible experience from start to finish. Motorite’s unwillingness to honor claims as per their contract, coupled with poor communication and lack of follow-through, shows they are more focused on making money than providing proper service.

I strongly caution anyone considering Motorite: Do not trust them! They will find ways to reject legitimate claims and leave you frustrated and out of pocket.

I expect Motorite to honor the policy I have paid in full for two years, issue the rejection letter immediately, and take responsibility for their poor service.

#Motorite #PoorService #TerribleExperience