dG
deva G
1 reviews | Active since Jan 2021
23 Apr 2021, 06:44
Terrible customer service
Requested my policy documents twice , staff cannot assist with important matters customer service is pathetic. No one is serious
Helpful (0)
Replies (3)0
Replies (3)
Motorite Administrators's replyOfficial
23 Apr 2021, 08:01Dear Sir,
We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply23 Apr 2021, 08:01
Official
Dear Sir,
We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
23 Apr 2021, 08:28Dear Sir,
This letter serves to confirm that we have reviewed the merits of your complaint received on the 23/04/2021 and it is with with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, Motorite goes to great lengths to provide service excellence to all our valued customers.
After a thorough review of your case, we noted that the customer care agent that had assisted with your request for the policy documents was experiencing a system issued that did not allow the fulfillment pack to be released, and therefore requested that our letters department assist with the re-issuing thereof.
However – they have a turn around time of 72 hours to fulfill such.
In our attempt to serve you better please find the attached confirmation letter and policy wording for your kind attention.
Please accept our apologies and thank you for your understanding in this unfortunate matter.
This letter serves to confirm that we have reviewed the merits of your complaint received on the 23/04/2021 and it is with with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, Motorite goes to great lengths to provide service excellence to all our valued customers.
After a thorough review of your case, we noted that the customer care agent that had assisted with your request for the policy documents was experiencing a system issued that did not allow the fulfillment pack to be released, and therefore requested that our letters department assist with the re-issuing thereof.
However – they have a turn around time of 72 hours to fulfill such.
In our attempt to serve you better please find the attached confirmation letter and policy wording for your kind attention.
Please accept our apologies and thank you for your understanding in this unfortunate matter.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply23 Apr 2021, 08:28
Official
Dear Sir,
This letter serves to confirm that we have reviewed the merits of your complaint received on the 23/04/2021 and it is with with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, Motorite goes to great lengths to provide service excellence to all our valued customers.
After a thorough review of your case, we noted that the customer care agent that had assisted with your request for the policy documents was experiencing a system issued that did not allow the fulfillment pack to be released, and therefore requested that our letters department assist with the re-issuing thereof.
However – they have a turn around time of 72 hours to fulfill such.
In our attempt to serve you better please find the attached confirmation letter and policy wording for your kind attention.
Please accept our apologies and thank you for your understanding in this unfortunate matter.
This letter serves to confirm that we have reviewed the merits of your complaint received on the 23/04/2021 and it is with with great concern we received your e-mail outlining the problem you had with our service, as a service driven organisation, Motorite goes to great lengths to provide service excellence to all our valued customers.
After a thorough review of your case, we noted that the customer care agent that had assisted with your request for the policy documents was experiencing a system issued that did not allow the fulfillment pack to be released, and therefore requested that our letters department assist with the re-issuing thereof.
However – they have a turn around time of 72 hours to fulfill such.
In our attempt to serve you better please find the attached confirmation letter and policy wording for your kind attention.
Please accept our apologies and thank you for your understanding in this unfortunate matter.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
dG
deva G's updateReviewer Update
23 Apr 2021, 09:23I have finally received my policy documents, why only after I go onto hello Peter, I had to call the third time. Now I want to upgrade my policy , how long is that going to take?
dG
deva G's update23 Apr 2021, 09:23
Reviewer Update
I have finally received my policy documents, why only after I go onto hello Peter, I had to call the third time. Now I want to upgrade my policy , how long is that going to take?