AK
Akhona K

1 reviews | Active since Mar 2014

23 Apr 2015, 11:30

Terminated Contract without Notification

I took a warranty policy with Motorite and today I called them to request for a copy of my policy document as my computer crashed and I lost all the data which was in it. To my surprise the agent informed me that my contract with them had expired and it was only for two years. I did not receive any communication (via email or telephonic) stating that the contract has terminated and the policy document I received makes no reference to the contract terminating after two years and I do not recall a conversation with Motorite where I was informed tha all reading anything on the policy document stating that the contract would terminate after two years, and when I enquired about whether my monthly installments would then change, I was informed that they would till i finish paying off my car, which I did not understand as I understand that I paid a higher installment to account for the addition of the warranty plan and if it expired, why would the installment then decrease?<br> <br> I have my car in for service as well and I was going to call Motorite to claim if any mechanical damages had occurred and now this is such an inconvenience due to the lack due process & incompetence

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Replies (1)
Motorite Administrators
Motorite Administrators's reply23 Apr 2015, 14:51
Official
Hello krakri.ak,

Dear Sir,

Motorite has reviewed your complaint and noted your comments made - Our records indicate that your policy has expired because it has reached the band of cover that you've originally purchased, that being 2 years.
The duration of cover as well as the payment for the said policy would have been communicated to you at point of sale by the mandated intermediary who facilitated the sale and the financier of the policy - respectively. Motorite only act as the appointed claims administrator in this instance. It is rather unfortunate to hear that your PC has crashed thereby losing all your policy documentation. Regrettably - Motorite cannot offer any further assistance.



Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
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Best regards,