DH
Dvid H
1 reviews | Active since Sept 2016
03 Jun 2024, 19:07
Taking 6 days to lodge a Rim & Tyre Claim😳 car been stuck for 6 days while waiting for a claim to be registered!
It's been over 5 days today trying to lodge a claim for a Rim Repair, until today no one gave me a call. I had sent endless emails. They mark the Tyre & Rim Repair as an urgent immediate repair yet today it's been almost 6 days without assistance, my emails are just read not answered my calls are also not answered
Helpful (0)
Replies (2)0
Replies (2)
Motorite Administrators's replyOfficial
04 Jun 2024, 07:59Hello Dvid H,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply04 Jun 2024, 07:59
Official
Hello Dvid H,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
04 Jun 2024, 10:02Dear Dvid H,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply04 Jun 2024, 10:02
Official
Dear Dvid H,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division