Super disgusting ********* service

What disgusting service....!Maintenance policy was sold and fully paid. Took car for service bit motorite declined due to service hiatory not up to date...serious. car was bought february 2023 and serviced by rmi approved dealer when we received the verhicle we notice the hostory and took the verhicle to nossan for service. The car was previousky an Avis verhicle car was serviced on 14700km+/- but booked not atamped but i have proof of seevice. Now motorite is penilizing us for the service history before we had the verhiclee.e..how *********. No they cancelling the policy but no refund has taken place ........but motoeite is not adressing their consultanta not answering or no feedback etc....... Why must we be penilized for something that was out of our control