1 reviews | Active since Apr 2023
Still being charged for the policy I no longer require. I am being sent from pellet to post by 2 entities that work together and based in one building. Motorite and Wesbank
I am still being charged for policy I no longer require .The policy is WesbsnkTop up maintenance plan.
In August I did an assessment in checking if I real need this policy I got with Motorite after finding all information I needed I decided to file in for cancellation with Motorite.
I then receive a call from Motorite call center which indicated she has been told by Wesbank that should I go ahead with cancellation I will be liable to pay an arear amount which I didn't understand.
The dispute it's started from there, I was then channelled by Motorite to contact Wesbank who bill me on monthly basis as my account is sited with them said the call center.
Wesbank advice to have not been paid by Motorite the fee that was paid upfront to them when I took a policy.
My main concern, these two entities work together which should be easy to resolve my cancellation, there is dragging and I am still charged for service I no longer require. I am told to pay an arear amount which I do not know as policy fee has been taken every month of this policy.
I require an assistant as I no longer know what I have to do.
