SS
Sindisiwe S

1 reviews | Active since Apr 2023

16 Nov 2023, 12:25

Still being charged for the policy I no longer require. I am being sent from pellet to post by 2 entities that work together and based in one building. Motorite and Wesbank

I am still being charged for policy I no longer require .The policy is WesbsnkTop up maintenance plan.

In August I did an assessment in checking if I real need this policy I got with Motorite after finding all information I needed I decided to file in for cancellation with Motorite.

I then receive a call from Motorite call center which indicated she has been told by Wesbank that should I go ahead with cancellation I will be liable to pay an arear amount which I didn't understand.

The dispute it's started from there, I was then channelled by Motorite to contact Wesbank who bill me on monthly basis as my account is sited with them said the call center.

Wesbank advice to have not been paid by Motorite the fee that was paid upfront to them when I took a policy.

My main concern, these two entities work together which should be easy to resolve my cancellation, there is dragging and I am still charged for service I no longer require. I am told to pay an arear amount which I do not know as policy fee has been taken every month of this policy.

I require an assistant as I no longer know what I have to do.

0
Replies (2)
Motorite Administrators
Motorite Administrators's reply16 Nov 2023, 12:29
Official
Hello Sindisiwe, 
 
We acknowledge your complaint and apologize for the inconvenience caused. 
 
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. 
 
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. 
 
Thank you for your cooperation and patience herein. 
Kind Regards, 
 
Risk Management Complaints Division 
Motorite Administrators
Motorite Administrators's reply16 Nov 2023, 16:47
Official
Dear Ms. Sindisiwe,
 
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. 
 
With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments.
 
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. 
 
Kindly refer to your email regarding the merits of the matter and our findings thereof.
 
Please feel free to contact us should you require additional information. 
 
Thank you for your cooperation and patience herein.
Kind Regards,
 
Risk Management Complaints Division