DN
Devan N

1 reviews | Active since Mar 2009

20 Apr 2017, 20:29

Still awaiting a response

<p>I purchased a vehicle on the 17 February 2017 from Wingfield motors . Upon purchasing this vehicle i was sold a motorite warranty and a power up warranty equating to R10000 OF WHICH WAS ADDED TO THE FINANCE OF THE M/V . I was having an issue with the propshaft on the vehicle and on the 03/04/2017 after the vehicle broke down i took the vehicle to get the centre bearing and the universal joints to be repaired . When the company that were fixing the propshaft called in to Motorite they were told that the policy was not loaded and they will load it it and get back to them . This was before 9 am on the morning . Till about after 12 there was still no response from Motorite i then was forced to pay for the job so that i could be mobile again . The company then sent an email to Phakamile Ndlovu to advice them that i had paid for the part and they need to re-imburse me . No response .... I called in on the 10 of April and spoke to a lady Bronwyn Heinemann ********** and she then confirmed that the policy was still not loaded . She then arranged that it get get loaded and advised me of this . I then called in in again and spoke to to ********** who advised that i need to forward all the documents and proof of payment . This was done and to date still have not received any feedbak from Motorite .</p> <p>All of my issues with Motorite has let me to believe that Motorite do no have the clients best interest and are happy to provide appalling service as they have already received payments upfront in full . </p> <p>All i would like from Motorite is for them to pay me back my money ......</p> <p>If that cannot be done them pay me back the fulll amount that was paid to them for the policy and i will go to another service provider . MY POLICY NUMBER IS ZAWING ********** 229 W</p>

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Replies (1)
Motorite Administrators
Motorite Administrators's reply21 Apr 2017, 11:45
Official

Dear Sir,

Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. As per the email issued from the claims consultant - We can assure you that as soon as the said service invoice is received, we shall keep you abreast and furthermore Wingfield will be able to make an informed decision.

Your patience and co-operation is highly valued.

Kind Regards

Risk Management Complaints Division
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