AL
Adventure L
1 reviews | Active since Apr 2019
08 May 2025, 07:45
Steer clear of motorite.
Pretty disappointed with these people. I have been paying since August for a Tiger Wheel and Tyre plan on my rims and tyres and when I needed to claim a few weeks ago they couldn't even find me in the system but they have debited all this money for months. I wasn't even on the system it took them days to give me clarity. Then they're taking weeks to get the claim submitted, repeating questions I already answered and it's taking forever. I wouldn't recommend. They're trying everything not to help me. I'd rather just take all my money back they took and fix my wheels and rims somewhere someine actually wants to assist.
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Replies (2)
Motorite Administrators's replyOfficial
08 May 2025, 08:11 Hello Adventure L We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply08 May 2025, 08:11
Official
Hello Adventure L We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
09 May 2025, 09:52Dear Adventure L, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply09 May 2025, 09:52
Official
Dear Adventure L, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division