mM
marnich M
1 reviews | Active since Apr 2016
31 Jul 2020, 17:19
STAY FAR AWAY FROM MOTORITE / MOTOVANTAGE
I have cancelled my policy end of March 2020.
Still trying to get it cancelled today still at 31 July 2020.
People there is utterly *********** and beats around the bush.
No one comes back to you
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Motorite Administrators's replyOfficial
03 Aug 2020, 11:39Dear Sir/Madam,
This letter serves to confirm that we have reviewed the merits of your complaint received on the 03/08/2020, and is with great concern we received your e-mail outlining the problem you had with our service.
After a thorough review of your case, we noted that cancellation was requested on the 03/04/2020 via WesBank whereby they requested for the refund amount to be quoted should the top-up maintenance plan be cancelled.
Unfortunately Motorite cannot proceed with cancellation until WesBank advises us to do so – which unfortunately has been pending.
We have duly followed up with WesBank regarding the status of cancellation to be app**** and we are still pending feedback thereof.
As soon as such has been provided for will I get back to you and inform you about our findings and the steps that we plan to take.
The refund amount was quoted as a full refund less bank commission and charges R 27,986.80 (INCL VAT).
We sincerely apologize for any frustration and inconvenience that this may have caused in this regard.
Kind Regards,
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply03 Aug 2020, 11:39
Official
Dear Sir/Madam,
This letter serves to confirm that we have reviewed the merits of your complaint received on the 03/08/2020, and is with great concern we received your e-mail outlining the problem you had with our service.
After a thorough review of your case, we noted that cancellation was requested on the 03/04/2020 via WesBank whereby they requested for the refund amount to be quoted should the top-up maintenance plan be cancelled.
Unfortunately Motorite cannot proceed with cancellation until WesBank advises us to do so – which unfortunately has been pending.
We have duly followed up with WesBank regarding the status of cancellation to be app**** and we are still pending feedback thereof.
As soon as such has been provided for will I get back to you and inform you about our findings and the steps that we plan to take.
The refund amount was quoted as a full refund less bank commission and charges R 27,986.80 (INCL VAT).
We sincerely apologize for any frustration and inconvenience that this may have caused in this regard.
Kind Regards,
Kind Regards,
Risk Management Complaints Division