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Zamile P

1 reviews | Active since Dec 2023

11 Mar 2024, 12:02

SRC

I'm confused about Autocity at springs ( Nissan) they refused to refund back my money and I don't understand why, Carels claim that that Sandro stepway, I return back with a scratch and also I broke a radio with a bank card and a money inside. So reason why they can't give me back my money. One I never lost a card, I said them take a picture of that card, but no they don't. And they tell me that reason after I do a follow up. They just keep quiet. Another thing that Suzuki Swift they give me with a problems but I keep quiet because I don't want to fight with them. And Samuel Mkhithi knows that. Only I want my money R855, 20 nothing more . I'm not a fool as they think I am

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Replies (2)
Motorite Administrators
Motorite Administrators's reply11 Mar 2024, 12:29
Official
  Hello Miss Zamile P,
We acknowledge your complaint and apologize for the inconvenience caused.  Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.  One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.  Thank you for your cooperation and patience herein. Kind Regards,  Risk Management Complaints Division 

Best regards,

Motorite Administrators
Motorite Administrators's reply12 Mar 2024, 11:56
Official
Dear  Miss Zamile P,  Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.  With reference to your complaint logged with us, complaint reference number   ***3, we have reviewed your complaint and duly noted your comments.  Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.  Kindly refer to your email regarding the merits of the matter and our findings thereof.  Please feel free to contact us should you require additional information.  Thank you for your cooperation and patience herein. Kind Regards,  Risk Management Complaints Division 

Best regards,