So disappointed with Motorite

My fiancee bought a Polo Tsi in 2014 at VW Weiss in Durban (Edwin Swales) and it came out with a maintenance plan from Motorite, Everything was perfect until we got a call from Motorite informing us that the plan was about to lapse so we need to extend it for R936 per month. They then started debiting that amount monthly then in December 2017 we took the car in for service but VW told us that Motorite did not authorize the service, When asked they came up with a story about the VIN number they have on their system doesn't match the one of a car but promised to rectify that mistake because when they called to renew the plan no one gave them any VIN number since they already had it as the people who had covered the car from new.

Motorite kept on promising that the mistake has been fixed but every time we take the car in for service they failed to authorize (4 times) . Finally we got fedup and decided to cancel the plan and paid cash for the service.

They sent us the cancellation form and we filled it in and sent it back to them with all the requested documents but up until now they keep on debiting the account and they also cannot be reached on the number they gave us to explain what's going on... Thank you Miss Nolwazi Madlala 820621 0717 ********** 209/ **********