PS
Precious S
1 reviews | Active since Jul 2019
11 Jul 2019, 13:19
SMART Motorite dent & scratch cover use poor quality provider Streamline
I have a SMART dent & scratch cover (FirstRand Group). Called them to fix a 1cm scratch on my Tarnzanite blue Mercedes Benz. They sent Streamline to my address and they painted with a dark violet paint. I lodged a complaint they sent the same guy for him to just spread that color on the whole left side of the car. Lodged another and they sent me to another service provider who now needs the car for 2 weeks. Now i have no car for two weeks because they did a ****ty job. Asked for car hire they would not be bother. In short, i paid them to ***** me up, Pregnant with daily school drop offs with no car for two weeks. I have since lodged a complaint with ombudsman & hope they can help
Helpful (0)
Replies (2)0
Replies (2)
Motorite Administrators's replyOfficial
11 Jul 2019, 14:34 Dear Madam, SMART UMA acknowledges receipt of your complaint received at our offices and duly noted your comments. Your complaint is currently being investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for co-operation and patience herein. Kind Regards, Risk Management Complaints Division
Tel No: ***
Email: ***
Tel No: ***
Email: ***
Motorite Administrators's reply11 Jul 2019, 14:34
Official
Dear Madam, SMART UMA acknowledges receipt of your complaint received at our offices and duly noted your comments. Your complaint is currently being investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for co-operation and patience herein. Kind Regards, Risk Management Complaints Division
Tel No: ***
Email: ***
Tel No: ***
Email: ***
Motorite Administrators's replyOfficial
11 Jul 2019, 15:53 Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Regards,
Motorite Administrators's reply11 Jul 2019, 15:53
Official
Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Regards,