Shocking Service and stressful experience

<p>I have had endless problems with the service received from Motorite</p> <p>I took my vehicle in for its 75000 km service on the 9th May 2016. I mentioned to the service advisor that the brakes were making a noise and the suspension felt spongy and that those too needed to be looked at.</p> <p>The dealer advised the front shocks needed replacing, left and right side.</p> <p>I informed them that I had cover (Full maintenance till 120 000 km ) through motorite. Motorite then only advised they will authorise to replace the right hand shock only. Which is not safe practise.</p> <p>I had to force the dealership to not accept that from motorite – subsequently a full shock test was done under the recommendation of Mark Mostert at the dealership.</p> <p> Surprise, surprise all shocks failed except the front right shock which has been replaced. </p> <p>The vehicle was kept until the 13th May at which point Mariksa the service advisor said I will need to book the vehicle back in for having the remaining 3 shocks replaced but not to book yet until she has made arrangements for the replacement parts and motorite approval.</p> <p>Car was taken back again during June - once again the vehicle was kept for 4 days only to be told again that the remaining shocks except the front left will be replaced.</p> <p>So at the moment I am driving an uproadworthy vehicle due to a motorite claim rejection on a maintenance plan.</p> <p>Advise to reader: Do not waste your time with motorite - they will reject claims before considering the safety of the customer.</p> <p>See attached for proof of rejected claim and proof of shock failure test.</p> <p> </p> <p>I was then advised on the 31st May I had to bring the vehicle in at my earliest convenience – D (D for disaster) day was Monday this week 6th June.</p> <p>On returning the vehicle I pointed out that several issues had been missed during the last service. Less than a month prior.</p> <p>· Faulty Number plate bulb</p> <p>· Faulty right hand front side bulb</p> <p>· Front brakes were still shuddering on braking</p> <p>· Remote key battery low indicator was on</p> <p>· Who knows what else was not done - no level of confidence on this dealerships Quality checks.</p> <p> </p> <p>Revised shock test report is also attached. Motorite have only now authorised</p> <p> </p> <p>It is now end of day Wednesday 8th June and my vehicle is still not ready. At 15:30 today I received an email from bevj@cmh informing me that the car should be ready by 16:30</p> <p>At 16:14 I get a call from the dealership (Mariska) indicating that they still need to fit the shocks. *** – 3 days later.</p> <p> </p> <p>Clearly no-one had actually bothered to order parts from the last time my vehicle was there…stupidity or just ****e customer service.</p> <p>Clearly the dealership doesn’t care about inconveniencing their customers so I am asking for assistance from Mitsubishi in absolute desperation.</p> <p> </p> <p>FYI: Motorite are worse that you lot but I guess that is expected. I have given the service advisors contact details below should you be willing to assist or offer some advise.</p>