SHOCKING CUSTOMER SERVICE - WORST EXPERIENCED!

POOR CUSTOMER SERVICE

I sent them an email to extend my maintenance plan. Received an automatic email saying they will call me back - no one called. Two days later, I called and after being sent from pillar to post, manage to find a consultant, advised him I need to extend my maintenance plan as I was approaching 90 000km. Consultant says its not a problem, I must the service they will send me quotations. Took the car for service, they refused to pay because the car was on 90 100 or so saying I exceed kilometres even though their policy says I have an extra 1500 after every due service date... Eventually, they paid then I again I tried to extend - but was now told I no longer qualify because the vehicle is now over 90 000. They offered a new maintenance plan. Today, the garage is trying to claim for a new battery - guess what: The policy has NOT been activated even though I have a debit order instruction that it is now active. I call to find out what is happening... Motorite guys says I will call you back in 15min, it's been almost 2hours and still I don't know if I have an extended maintenance or not... since 11 April when I first made contact! SHOCKING CUSTOMER SERVICE!!!!!!!