Item: Motorite Administrators
Rating: 1
Author: Kemisetso M

Motorite Administrators's replyOfficial

19 Jul 2022, 10:46

Dear Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: ZAUTAT*** (***8) - T607433TIA Reference/Case Number: ***9 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division

Motorite Administrators's reply19 Jul 2022, 10:46

Official

Dear Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: ZAUTAT*** (***8) - T607433TIA Reference/Case Number: ***9 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division

Motorite Administrators's replyOfficial

19 Jul 2022, 14:31

Dear Madam, Kindly refer to your personal email address for our comprehensive response into your complaint. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division

Motorite Administrators's reply19 Jul 2022, 14:31

Official

Dear Madam, Kindly refer to your personal email address for our comprehensive response into your complaint. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division

KM

Kemisetso M's updateReviewer Update

19 Jul 2022, 16:33

You guys are being impossible with the documents that you asked for on my emails, as you already have those documents under my service plan. I gave you all the documents when I started with motorite kindly revisit your files and stop running rounds

KM

Kemisetso M's update19 Jul 2022, 16:33

Reviewer Update

You guys are being impossible with the documents that you asked for on my emails, as you already have those documents under my service plan. I gave you all the documents when I started with motorite kindly revisit your files and stop running rounds

Motorite Administrators's replyOfficial

19 Jul 2022, 16:39

Dear Madam,

As per our telephone conversation.

We are outstanding the requested pay owner refund form. Upon receipt of this information, the refund will be accordingly finalized.

Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division

Motorite Administrators's reply19 Jul 2022, 16:39

Official

Dear Madam,

As per our telephone conversation.

We are outstanding the requested pay owner refund form. Upon receipt of this information, the refund will be accordingly finalized.

Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division

Motorite Administrators's replyOfficial

19 Jul 2022, 16:41

Dear Madam,

As per our telephone conversation.

We are outstanding the requested pay owner refund form. Upon receipt of this information, the refund will be accordingly finalized.

Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division

Motorite Administrators's reply19 Jul 2022, 16:41

Official

Dear Madam,

As per our telephone conversation.

We are outstanding the requested pay owner refund form. Upon receipt of this information, the refund will be accordingly finalized.

Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division

Service plan with motorite turned into a nightmare