Service Plan Policy Messed Up By Sales Agent (Mandy)

I called Motorire and took out a service plan and a sales agent by the name of Mandy was assisting me, because I took out the policy in December my 1 first installment was going to be on the 1st of January. Because were getting paid earlier for the month of January we agreed that my debit order will go off early which was 21/22nd December, the date came and no money was taken. I called and I spoke to to an agent to find out why my the debit order did not go off, he said to me that the service plan was added on my car installment. I explained to him that, that was not the agreement with Mandy. He sent me call recordings and and stated on the email that he can hear that the agreement was a month to month, I still insisted on speaking to Mandy in sales department. After holding on for more than 30min I eventually got through to her to find out why the debit did not go through, she told me that she made a mistake on the plan and she will fix it and the debit order will go through on the 12th of January which it did go through. Based on our initial agreement the debit order was supposed to go off on the 1st of every month, I called in to make sure that the date has been set back to the 1st of February as per agreement, then your agent tells me that she can change the date but 2x debits are going to go through. I asked to be put through to sales and I got through to Mandy again to find out why the double debit? I have never heard of a confused person in my whole entire life, she kept on apologizing but with no solution to my problem. I then requested to speak to her manager, I spoke to Andile who was very polite and promised to fix my issue he will send an email to finance, guess what??? he also disappeared, I really need someone to call me and explain to me is to what is happening at Motorite, my policy has been messed up because because of lack of training and proper customer service. Mandy was in a hurry to make commission and forgot about my needs as a client. Why the double debit, we are only in the month of January and you guys needs to debit for February, why are you including March as well?????