PN
Phumlani N

1 reviews | Active since Apr 2018

28 Apr 2020, 14:31

Service Plan from Motorite

I was never disappointed just like Motorite did to me. I joined Motorite last year 2019 late I think it was around October. They promised to service my car within a period of two years or service my car 4 times according to telephone agreement we made. I then serviced my car twice trough them. When I was sending my car for the 3rd time they told me that my car kilometers are more than 200 000 mind you I wasn't told that if the car reaches 200 000 km they stop, I wouldn't bother taking them since I knew that my car near to clock 200 000 km. I was disappointed while I was waiting for my car to be serviced at Toyota, then they told me that Motorite says they can't help me with service. I had to borrow money to do minor service since I wasn't prepared to do service from my pocket. I am currently paying for this service plan until next while I haven't benefited anything from Motorite. The actual reading on my kilometers were erroneously recorded by Toyota consultant also since I changed the old cluster with new cluster. The cluster I replaced with came up with its own kilometers ommiting the current kilometers. I'm looking forward from Motorite to contact me to resolve this case.

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Replies (2)
Motorite Administrators
Motorite Administrators's reply29 Apr 2020, 08:49
Official
  Dear Sir,
 
 Please allow us the opportunity to carry out the necessary investigation and understand the situation. I will get back to you shortly and inform you about our findings and the steps that we plan to take. 
  Thank you for your cooperation and patience herein. Kind Regards,  Motorite Risk Management Complaints Division
Tel No: ***
Facsimile: ***

Motorite Administrators
Motorite Administrators's reply29 Apr 2020, 12:01
Official
 Dear Sir,  Thank you for allowing us the opportunity of investigating your complaint.  Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.  We trust that the outcome meets your satisfaction.  Should you have further queries – please do not hesitate to contact us.  Kind regards,