PK
Pulane K
1 reviews | Active since Nov 2015
11 Jul 2022, 19:47
Service plan details not loaded on the system
Bought a service plan for my vehicle on April from landrover nelspruit when I bought my car.the car was due on service, booked the car fr service on Friday the 8th July 2022 only to find out the service plan on my new car wasn't loaded on the system. Called customer care and spoke to Precious Mvubu who told me it's an admin issue... Till today I've tried getting feedback from her nothing... This is really unacceptable as I could not get my car serviced.... Wat an inconvenience
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Motorite Administrators's replyOfficial
12 Jul 2022, 08:15Dear Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: DDG82248X (***)TIA Reference / Case Number: ***3 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply12 Jul 2022, 08:15
Official
Dear Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: DDG82248X (***)TIA Reference / Case Number: ***3 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
13 Jul 2022, 08:55Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Motorite Administrators's reply13 Jul 2022, 08:55
Official
Dear Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division