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1 reviews | Active since Sept 2016

03 Oct 2024, 13:21

Service plan

I have just today find out that my service plan has expired with motorite. I took a service plan for two services, which iam still paying, which was included in my monthly payment with my finance service provider. Apparently it expired at 210 555 km. I took it for a service today where it was on 214 000km. So please tell me, if I didn't go for the service then what's going to happen with the money I already paid. No notification to say that i need to take it for a service. Iam sure with last service, with the motor service place should've let them know that my car was brought in for a service and when the next service is due. What iam I paying for this is utterly ridiculous,Motorite. Absolutely insane for paying on time every month for nothing. Customer service at its best for you.

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Replies (2)
Motorite Administrators
Motorite Administrators's reply03 Oct 2024, 13:23
Official
Hello Jevon G, We acknowledge your complaint and apologize for the inconvenience caused.  Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators
Motorite Administrators's reply03 Oct 2024, 15:58
Official
Dear Jevon G, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.  With reference to your complaint logged with us, complaint reference number ***7, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.  Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information.  Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division