DL
Danny L
1 reviews | Active since Aug 2019
20 Aug 2019, 13:38
Service
On the 3rd of June I took vehicle for 90000km service and I had the problem with the dsg gearbox they said clutch adaptation/software need to be done and maintenance plan didn’t cover for that while they said maintenance plan covers everything,I called to understand but was put on hold for 20 to 30 min.secondly again my shocks needed replacement and wheel alignment needed to be done on the 15th of August it was approved the following day but not whole amount the dealer charged so meaning I’m left with a shortfall of R475 and again I called to understand the matter and left being on hold for way too long.im still left with no answers
Helpful (0)
Replies (2)0
Replies (2)
Motorite Administrators's replyOfficial
20 Aug 2019, 13:42Dear Sir,
Motorite acknowledges receipt of your complaint received at our offices and duly noted your comments.
Please refer to your personal email with the request for details to be of further assistance.
Thanks for being patient and understanding. Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Motorite acknowledges receipt of your complaint received at our offices and duly noted your comments.
Please refer to your personal email with the request for details to be of further assistance.
Thanks for being patient and understanding. Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Best regards,
Motorite Administrators's reply20 Aug 2019, 13:42
Official
Dear Sir,
Motorite acknowledges receipt of your complaint received at our offices and duly noted your comments.
Please refer to your personal email with the request for details to be of further assistance.
Thanks for being patient and understanding. Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Motorite acknowledges receipt of your complaint received at our offices and duly noted your comments.
Please refer to your personal email with the request for details to be of further assistance.
Thanks for being patient and understanding. Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Best regards,
Motorite Administrators's replyOfficial
20 Aug 2019, 15:10Dear Sir,
The claim in contention was logged with Motorite on the 15/08/2019 at 96 733 km by Lannie Motors (Pty) Ltd. The repairer reported that the vehicle was brought for inspection due to the front shocks being reported as noisy. Upon further inspection it was advised that the front shocks are leaking, the top shock mounting is worn and the left cvCVjoint is leaking.
The normal claims procedure was followed whereby we requested the written failure report, photos and quotation.
Upon receiving the requested information – Motorite proceeded to authorise the claim for the vehicles front shocks, left CV boot with the respective wheel alignment required for an amount of R 13,628.75 including VAT.
However – it should be noted that the short payment was app**** to the labour rate for the replacement of the front shocks. In this instance the manufacturer states that the labour rate should be 2 hours to replace an item whereby the dealer quotes 2.5 hours, then the maximum we would consider towards the repair would be the 2 hours.
Please Note: all vehicles have different time units for different repair operations, we generally only consider a maximum of the manufactures specified time to do a specific repair operation.
In view of the matter - Motorite remains of the opinion that your claim was administered correctly, in line with the policy terms and conditions.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
The claim in contention was logged with Motorite on the 15/08/2019 at 96 733 km by Lannie Motors (Pty) Ltd. The repairer reported that the vehicle was brought for inspection due to the front shocks being reported as noisy. Upon further inspection it was advised that the front shocks are leaking, the top shock mounting is worn and the left cvCVjoint is leaking.
The normal claims procedure was followed whereby we requested the written failure report, photos and quotation.
Upon receiving the requested information – Motorite proceeded to authorise the claim for the vehicles front shocks, left CV boot with the respective wheel alignment required for an amount of R 13,628.75 including VAT.
However – it should be noted that the short payment was app**** to the labour rate for the replacement of the front shocks. In this instance the manufacturer states that the labour rate should be 2 hours to replace an item whereby the dealer quotes 2.5 hours, then the maximum we would consider towards the repair would be the 2 hours.
Please Note: all vehicles have different time units for different repair operations, we generally only consider a maximum of the manufactures specified time to do a specific repair operation.
In view of the matter - Motorite remains of the opinion that your claim was administered correctly, in line with the policy terms and conditions.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Best regards,
Motorite Administrators's reply20 Aug 2019, 15:10
Official
Dear Sir,
The claim in contention was logged with Motorite on the 15/08/2019 at 96 733 km by Lannie Motors (Pty) Ltd. The repairer reported that the vehicle was brought for inspection due to the front shocks being reported as noisy. Upon further inspection it was advised that the front shocks are leaking, the top shock mounting is worn and the left cvCVjoint is leaking.
The normal claims procedure was followed whereby we requested the written failure report, photos and quotation.
Upon receiving the requested information – Motorite proceeded to authorise the claim for the vehicles front shocks, left CV boot with the respective wheel alignment required for an amount of R 13,628.75 including VAT.
However – it should be noted that the short payment was app**** to the labour rate for the replacement of the front shocks. In this instance the manufacturer states that the labour rate should be 2 hours to replace an item whereby the dealer quotes 2.5 hours, then the maximum we would consider towards the repair would be the 2 hours.
Please Note: all vehicles have different time units for different repair operations, we generally only consider a maximum of the manufactures specified time to do a specific repair operation.
In view of the matter - Motorite remains of the opinion that your claim was administered correctly, in line with the policy terms and conditions.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
The claim in contention was logged with Motorite on the 15/08/2019 at 96 733 km by Lannie Motors (Pty) Ltd. The repairer reported that the vehicle was brought for inspection due to the front shocks being reported as noisy. Upon further inspection it was advised that the front shocks are leaking, the top shock mounting is worn and the left cvCVjoint is leaking.
The normal claims procedure was followed whereby we requested the written failure report, photos and quotation.
Upon receiving the requested information – Motorite proceeded to authorise the claim for the vehicles front shocks, left CV boot with the respective wheel alignment required for an amount of R 13,628.75 including VAT.
However – it should be noted that the short payment was app**** to the labour rate for the replacement of the front shocks. In this instance the manufacturer states that the labour rate should be 2 hours to replace an item whereby the dealer quotes 2.5 hours, then the maximum we would consider towards the repair would be the 2 hours.
Please Note: all vehicles have different time units for different repair operations, we generally only consider a maximum of the manufactures specified time to do a specific repair operation.
In view of the matter - Motorite remains of the opinion that your claim was administered correctly, in line with the policy terms and conditions.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Best regards,