TI
Thokozani I
1 reviews | Active since May 2018
05 Apr 2022, 03:21
Scared New Client
I just joined Motorite on the 04/04/2022 and I'm reading reviews... ONLY few good reviews and I'm now scared... My Polo was not serviced by VW and I would like to take back to VW for service... Looking at the reviews it's going to be a struggle... I would rather cancel the policy and do it myself... Next time before I join something I will check reviews here...
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Replies (2)0
Replies (2)
Motorite Administrators's replyOfficial
05 Apr 2022, 08:05Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Best regards,
Motorite Administrators's reply05 Apr 2022, 08:05
Official
Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Best regards,
Motorite Administrators's replyOfficial
05 Apr 2022, 11:37Dear Sir,
With reference to your complaint logged with MotoVantage on the 05/04/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 05/04/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Best regards,
Motorite Administrators's reply05 Apr 2022, 11:37
Official
Dear Sir,
With reference to your complaint logged with MotoVantage on the 05/04/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
With reference to your complaint logged with MotoVantage on the 05/04/2022, we have reviewed your complaint and duly noted your comments. Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Best regards,