MN
Msawenkosi N

1 reviews | Active since Oct 2021

15 Feb 2023, 20:24

**** and untrue - ******* from Motorite

What a total ******* - took vehicle for repairs they only cover R43000.00 out off total repair cost of R97000.00 Claim Number T662782 to think that there is also a top up policy. I’m so much disappointed with the way Motorite handles the claims. I’m now left with a debt of R54000.00. I now firm believer that all these Motorite covers are a ****. All components that failed are listed on their cover but they don’t pay, only cover wat suites them.

Now they want me to renew the policy: SMS that was sent to me few days ago: "please note that your policy will come to an end on 10 March 2023. To renew your policy, call us on ***. Motorite is an Authorised FSP. *** T&Cs & STD rates apply. Please not respond on this SMS"

Motorite is the most unreliable when it comes to service plants and warranties claims. When u r in trouble they go into the bushes. To have a policy and still be in debt doesn’t make sense at all. When taking up the policy they make it sound like everything will be easier. Very much disappointed and dissatisfied. And their Snr. Technical Claims Administrator - Nathaniel Beck told me they were resolving the claim.

I’ve been paying for policy but I’m left with such a huge debt to think that there is a main policy + a top up policy 😭😭😭😭😭😭😭😭

0
Replies (2)
Motorite Administrators
Motorite Administrators's reply16 Feb 2023, 08:09
Official
Dear Sir/Madam, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. TIA Reference / Case Number:         ***8 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein.Kind Regards,

Risk Management Complaints Division
Motorite Administrators
Motorite Administrators's reply17 Feb 2023, 16:12
Official
 Dear Sir/Madam,  Thank you for allowing us the opportunity of investigating your complaint.  Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint.  We trust that the outcome meets your satisfaction.  Should you have further queries – please do not hesitate to contact us.  Kind regards,  Risk Management Complaints Division