Rude Claims agent

I was called by a dealer that i took my car to and was told that my claim had been rejected. When i called Motorite to get clarification on this issue i spoke to the rudest person i have ever spoken to , a claims agent named Clive . He basically told me that he informed the dealer and what must be done , that my car need to go to another dealership to get serviced and that i should stop complaining .When i tried to find out why he would tell a client that they are complaining when they are asking for clarification he put me on mute and then unmuted after about 20 seconds and asked again if i was done complaining .

I asked for is manager and he told me that he would not do that because his manager was busy , when i asked why he he was being so rude in the way he was dealing with me , he then put me on mute again did not say a thing until i finally hung up out for frustration . This has to be the wost service i have ever received in my life .