Rude and condescending agent

Yesterday i made call to Motorite, inquiring about my policy and if i would be able to claim, i spoke to Precious who assisted me and put me through to claims, after my conversion with claims, they informed me my policy has expired and as result it will need to be cancelled, the phone dropped and i called back.

The phone was picked up by a Siphiwe Mbatha, i asked her to explain the process to me as i didn't understand how she was explaining it, she lashed out and said "i don't know what language to use to explain this to you" in a very condescending way, i advised her that she was not being professional, and that is not the way to speak to a customer, she dug in her heels and i asked her to speak to the manager which she didn't put me through, i dropped the call and called again and was assisted by Busi, who was pleasant.

Simphiwe Mbatha shouldnt be assisting any customers, she is very rude and entitled, i implore you to take action against her, or she will continue bringing your business into disrepute.