ZH
Zaahir H
1 reviews | Active since Dec 2014
09 Feb 2022, 08:31
Rip-off
A couple of frustrations to report. 1. This company allowed a dealership to claim on my warranty policy without my consent. 2. The first time I tried to claim, they paid less than half the cost to repair. Even though both my clutch and wheel bearing were covered, with top-up cover, they only paid for the clutch.
Be careful of this company; there is fine print that only they are aware of. What a *******.
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Motorite Administrators's replyOfficial
09 Feb 2022, 08:48Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: BCW104089 (***4)TIA Reference/Case Number: ***5 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply09 Feb 2022, 08:48
Official
Dear Sir, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: BCW104089 (***4)TIA Reference/Case Number: ***5 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
09 Feb 2022, 12:36Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Motorite Administrators's reply09 Feb 2022, 12:36
Official
Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division