TK
Thelma K
1 reviews | Active since Aug 2018
17 Mar 2022, 18:48
*******
I had a warranty with motorite under Mercedes and financed by Mercedes, I am under the impression of grace period up to 5000 km. This account expires 27mar or 140 000 car has just clocked 141 000 with an error and they will not assist to fix the car... This is all done under Mercedes and paid in full under Mercedes financial services, such a *******
Helpful (0)
Replies (11)0
Replies (11)
Motorite Administrators's replyOfficial
18 Mar 2022, 08:23Dear Sir / Madam, MotoVantage acknowledge receipt of your complaint however, in order for us to further investigate the matter and provide you adequate feedback we will require the following information: Policy / Contract number: Vehicle Registration number: Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply18 Mar 2022, 08:23
Official
Dear Sir / Madam, MotoVantage acknowledge receipt of your complaint however, in order for us to further investigate the matter and provide you adequate feedback we will require the following information: Policy / Contract number: Vehicle Registration number: Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Kind Regards,
Risk Management Complaints Division
TK
Thelma K's updateReviewer Update
18 Mar 2022, 09:18CONTRACT ***
Wdd205422r099865 – VIN
DV29VP
Wdd205422r099865 – VIN
DV29VP
TK
Thelma K's update18 Mar 2022, 09:18
Reviewer Update
CONTRACT ***
Wdd205422r099865 – VIN
DV29VP
Wdd205422r099865 – VIN
DV29VP
TK
Thelma K's updateReviewer Update
18 Mar 2022, 10:29 ***
TK
Thelma K's update18 Mar 2022, 10:29
Reviewer Update
***
TK
Thelma K's updateReviewer Update
18 Mar 2022, 10:30IF YOU CANT LOCATE MY NUMBER IS *** as it seems its protected
TK
Thelma K's update18 Mar 2022, 10:30
Reviewer Update
IF YOU CANT LOCATE MY NUMBER IS *** as it seems its protected
Motorite Administrators's replyOfficial
18 Mar 2022, 10:39Dear Madam,
Thank you for the above received information.
Please be advised that we have located the maintenance plan for your vehicle and we are currently investigating the matter.
Please allow us the opportunity to carry out the necessary investigation and understand the situation. We will get back to you and inform you about our findings and the steps that we plan to take.
Kind Regards,
Risk Management Complaints Division
Thank you for the above received information.
Please be advised that we have located the maintenance plan for your vehicle and we are currently investigating the matter.
Please allow us the opportunity to carry out the necessary investigation and understand the situation. We will get back to you and inform you about our findings and the steps that we plan to take.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply18 Mar 2022, 10:39
Official
Dear Madam,
Thank you for the above received information.
Please be advised that we have located the maintenance plan for your vehicle and we are currently investigating the matter.
Please allow us the opportunity to carry out the necessary investigation and understand the situation. We will get back to you and inform you about our findings and the steps that we plan to take.
Kind Regards,
Risk Management Complaints Division
Thank you for the above received information.
Please be advised that we have located the maintenance plan for your vehicle and we are currently investigating the matter.
Please allow us the opportunity to carry out the necessary investigation and understand the situation. We will get back to you and inform you about our findings and the steps that we plan to take.
Kind Regards,
Risk Management Complaints Division
TK
Thelma K's updateReviewer Update
18 Mar 2022, 10:42Please its a week delay now and i have a problem
TK
Thelma K's update18 Mar 2022, 10:42
Reviewer Update
Please its a week delay now and i have a problem
TK
Thelma K's updateReviewer Update
18 Mar 2022, 12:32feedback please
TK
Thelma K's update18 Mar 2022, 12:32
Reviewer Update
feedback please
TK
Thelma K's updateReviewer Update
18 Mar 2022, 12:32please ask the CEO of this company to call me
TK
Thelma K's update18 Mar 2022, 12:32
Reviewer Update
please ask the CEO of this company to call me
Motorite Administrators's replyOfficial
18 Mar 2022, 14:46Dear Sir/Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply18 Mar 2022, 14:46
Official
Dear Sir/Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Risk Management Complaints Division
Risk Management Complaints Division
TK
Thelma K's updateReviewer Update
18 Mar 2022, 14:55I responded, Kindly get the CEO to call me thanks,,,
TK
Thelma K's update18 Mar 2022, 14:55
Reviewer Update
I responded, Kindly get the CEO to call me thanks,,,
TK
Thelma K's updateReviewer Update
22 Mar 2022, 09:59 Your report says you were not present when I signed deal with Mercedes, but you didn't hesitate to take Mercedes money financing this policy,, you are ******,, I was advised this has a grace period.
You telling me there is no record of claim, why would you see a claim that you are refusing to take, you guys think we are playing, I have a car at a dealership and u won't pay for it... Get the CEO to call me
You telling me there is no record of claim, why would you see a claim that you are refusing to take, you guys think we are playing, I have a car at a dealership and u won't pay for it... Get the CEO to call me
TK
Thelma K's update22 Mar 2022, 09:59
Reviewer Update
Your report says you were not present when I signed deal with Mercedes, but you didn't hesitate to take Mercedes money financing this policy,, you are ******,, I was advised this has a grace period.
You telling me there is no record of claim, why would you see a claim that you are refusing to take, you guys think we are playing, I have a car at a dealership and u won't pay for it... Get the CEO to call me
You telling me there is no record of claim, why would you see a claim that you are refusing to take, you guys think we are playing, I have a car at a dealership and u won't pay for it... Get the CEO to call me