1 reviews | Active since Jun 2019
Request the assistance from hello Peter with the following matter
I'm Mr EB Mkhwa**** I took a cover with motorite maintenance plan that will cover my car for service in BMW. The cover was from 100 000km to 140 000km or 07/07/2020 to 07/07/2022 for 24 months. So I took my car for service in BMW on the 12 /01/2022 of brake pads. They charge amount of R3542. 22.and the mileage on my car was at 118 315km according to the agreement that I sign with motorite and I will pay a sum of R500. Was still existing. They continue to debit the amount of R500 every month till to date. Now they tell me that the cover was amended from 75 554km to 115 554km or 07/07/2020 to 07/07/2022 for 24 months. And I was not informed about the amendment of the policy. After I have disputed the matter then they email me something stating that about the policy. I'm treated unfairly by motorite. Can I be assisted with the matter.
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your case reference number is ***9 (***).
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your case reference number is ***9 (***).
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Risk Management Complaints Division