1 reviews | Active since May 2016
Rep off buy Motorite administrators
<p>Good day I have been paying for a service for Motorite administrators for when Times my car breaks and do not have money to pay to have it fixed my car has a problem with the engine and is at the dealer logged a claim on it and had to fight to have the process done I drive a merc that it's cam gears are worn off and bent valves along with the chain and chain guide quotation on it from the dealer is 32k next thing Motorite is now telling me they can only pay 10k on it and it's the amount that I am covered for and its something that I was not aware off now m expected to pay the 22k at the dealer to have my car done how m I expected to come up with that amount so they expect me to take a loan to fix it witch will risk with my credit I am really not happy if I can't pay that amount have to pay the dealer money for labor and repairs on the cylinder head witch Motorite request for them to do next thing they won't pay</p>
Dear Sir,
Motorite has reviewed your complaint, we wish to respond as follows:
Your preferred repairer reported that your vehicles Engine light was on, on inspection they had found both top cam gears teeth st********** causing cam timing to be totally out and lack of compression.
The normal claims procedure was followed whereby we requested the vehicles failure report, quote, last two services for the vehicle And The Diagnostics test report.
Upon receiving the requested information – Motorite proceeded to appoint an independent assessor to go out an inspect the vehicle to confirm the cause of failure and the extent of the damage.
Based on what was assessed it was confirmed that your vehicles cam gear teeth are worn as the exhaust cam shaft gear are worn sharp and the intake cam gear are worn.
In this instance Motorite proceeded to authorize the amount of R 10 000.00 including VAT. Please note that as per the policy terms and conditions this is the maximum amount allowed under the Engine benefit as per the limits of liability.
Motorite remains of the opinion that the claim was administered correctly and in line with the policy terms and conditions.
Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
Motorite has reviewed your complaint, we wish to respond as follows:
Your preferred repairer reported that your vehicles Engine light was on, on inspection they had found both top cam gears teeth st********** causing cam timing to be totally out and lack of compression.
The normal claims procedure was followed whereby we requested the vehicles failure report, quote, last two services for the vehicle And The Diagnostics test report.
Upon receiving the requested information – Motorite proceeded to appoint an independent assessor to go out an inspect the vehicle to confirm the cause of failure and the extent of the damage.
Based on what was assessed it was confirmed that your vehicles cam gear teeth are worn as the exhaust cam shaft gear are worn sharp and the intake cam gear are worn.
In this instance Motorite proceeded to authorize the amount of R 10 000.00 including VAT. Please note that as per the policy terms and conditions this is the maximum amount allowed under the Engine benefit as per the limits of liability.
Motorite remains of the opinion that the claim was administered correctly and in line with the policy terms and conditions.
Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
g that I cannot be liable to pay that amount of money of 20k you cannot have that much of money lying around that way you people are telling me that I should leave the car at the dealer and get that amount witch can be a result can take me 1or 2 years to come up with it so I suggest them that amount should b paid to my account so I can get my own mechanic I was told that u do not pay that money to clients so basically what you are saying I have to pay that 20k or I should go to hell
g that I cannot be liable to pay that amount of money of 20k you cannot have that much of money lying around that way you people are telling me that I should leave the car at the dealer and get that amount witch can be a result can take me 1or 2 years to come up with it so I suggest them that amount should b paid to my account so I can get my own mechanic I was told that u do not pay that money to clients so basically what you are saying I have to pay that 20k or I should go to hell
g that I cannot be liable to pay that amount of money of 20k you cannot have that much of money lying around that way you people are telling me that I should leave the car at the dealer and get that amount witch can be a result can take me 1or 2 years to come up with it so I suggest them that amount should b paid to my account so I can get my own mechanic I was told that u do not pay that money to clients so basically what you are saying I have to pay that 20k or I should go to hell
g that I cannot be liable to pay that amount of money of 20k you cannot have that much of money lying around that way you people are telling me that I should leave the car at the dealer and get that amount witch can be a result can take me 1or 2 years to come up with it so I suggest them that amount should b paid to my account so I can get my own mechanic I was told that u do not pay that money to clients so basically what you are saying I have to pay that 20k or I should go to hell
Dear Sir,
Please note that in this instance Motorite have duly authorized the maximum amount allowed for your vehicles Engine as per the policy terms and conditions limits of liability, that being R10 000.00. You are welcome to source a cheaper quote in order to combat the difference in cost of repairs, however please note that in that instance you would be liable to pay the current repairer for the strip and quote.
Motorite remains of the opinion that the claim was administered correctly and in line with the policy terms and conditions.
Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
Dear Sir,
Please note that in this instance Motorite have duly authorized the maximum amount allowed for your vehicles Engine as per the policy terms and conditions limits of liability, that being R10 000.00. You are welcome to source a cheaper quote in order to combat the difference in cost of repairs, however please note that in that instance you would be liable to pay the current repairer for the strip and quote.
Motorite remains of the opinion that the claim was administered correctly and in line with the policy terms and conditions.
Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone *** Facsimile ***
Mailto: ***
I cannot be held liable to pay for striping on the vehicle because I didn't request for the dealer to strip the vehicle
I cannot be held liable to pay for striping on the vehicle because I didn't request for the dealer to strip the vehicle