1 reviews | Active since Nov 2016

18 May 2017, 12:27

Rejected claim. ****************

<p>I would like to share my experience with Motorite. I have a warranty with them for my 2006 Subaru Sti. Long story short, a piston melted. I lodged a claim and motorite told the Mechanic "CnL Auto" to strip the car to find the problem. Engine was stripped and we found the melted piston. Motorite sent an assessor to inspect, the assessor saw my turbo with full oil and said that something went into the turbo which caused the engine failure and the claim is rejected. I wrote back to motorite and they said if i can provide a turbo report they will review the claim again. I sent them 3 turbo reports stating that there is nothing wrong with the turbo and the cause was either bad fuel or leaking injector. Motorite still rejected it saying I need someone to strip the turbo and provide a detailed report. Anyways I had the car repaired and after completion the injectors were fine, no repairs at all was done on the turbo at all. The car is back on the road and driving fine with the same turbo they said is faulty. Because of motorite I had to pay double the price on repairs as I had to move the car from RMI to RMI because the one RMI did not do turbo reports and in the event car parts were lost. Thank you motorite for robbing your clients.</p>

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Replies (1)
Motorite Administrators
Motorite Administrators's reply18 May 2017, 12:41
Official

Dear Sir,

As we have addressed this matter on numerous occasions - as this matter now forms part of the adjudication process with the Ombudsman, we will reserve further comment.

Kind Regards,

Risk Management Complaints Division
Tel No:***
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