TS
Thokozani S
1 reviews | Active since Jul 2016
22 Nov 2018, 11:18
Refusing to authorise claims
Extremely dissapointed with motorite, for the second time now they are refusing to authorise my claim for a vehicle service. Why do i continue paying premiums if when i submit a claim you refuse to honour it????
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Replies (2)
Motorite Administrators's replyOfficial
22 Nov 2018, 11:22 Dear Sir, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Best regards,
Motorite Administrators's reply22 Nov 2018, 11:22
Official
Dear Sir, We acknowledge receipt of your complaint received at our offices and duly noted your comments. Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Best regards,
Motorite Administrators's replyOfficial
22 Nov 2018, 12:09Dear Sir, Motorite has reviewed your complaint and duly noted your comments – we wish to address your complaint as follows: It is important to note that as per the manufacturer’s specifications, your vehicle has a standard service interval of every 15 000 km or 12 months whichever occurs first with the applicable service leeway’s being 2 000 km or 90 days either side of the service parameter reached first, that being time or kilometres. According to the service records supp****, your vehicle was last serviced on the 22/06/2018 at 45 397 km, the vehicle only travelled 9 359 km and 153 days. Please note that the vehicle’s next service is due at 60 397 km or on the 22/06/2019 - excluding the manufacturer allowed service leeways, whichever occurs first. Regrettably, there can be no claim as the service is not due on your vehicle. Thank you for co-operation and patience herein. Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Best regards,
Motorite Administrators's reply22 Nov 2018, 12:09
Official
Dear Sir, Motorite has reviewed your complaint and duly noted your comments – we wish to address your complaint as follows: It is important to note that as per the manufacturer’s specifications, your vehicle has a standard service interval of every 15 000 km or 12 months whichever occurs first with the applicable service leeway’s being 2 000 km or 90 days either side of the service parameter reached first, that being time or kilometres. According to the service records supp****, your vehicle was last serviced on the 22/06/2018 at 45 397 km, the vehicle only travelled 9 359 km and 153 days. Please note that the vehicle’s next service is due at 60 397 km or on the 22/06/2019 - excluding the manufacturer allowed service leeways, whichever occurs first. Regrettably, there can be no claim as the service is not due on your vehicle. Thank you for co-operation and patience herein. Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Best regards,