Refund still not Paid

Item: Motorite Administrators
Rating: 1
Author: Mwaka S

I sold my vehicle and cancelled my Service plan on 30 September 2021. I have been calling and sending emails for the refund and to date I have not received my money. they keep sending me a remittance document which is payment that was made to VW Finance on 22 November but VW finance has not received the funds and say they do not know that account number it was paid in.

At last I was advised that the payment was reversed and that it will be done again. Today I check my emails and find the same attached proof of payment that was incorrectly done on 22 November, meanwhile I am mediating between the two companies because they keep referring me to the other.

This is honestly the worst service I have ever encountered.

I can only imagine how my claim was gonna be handled had I claimed from them.

Pay back my money please.

Helpful (0)

Replies (2)

Motorite Administrators's replyOfficial

17 Dec 2021, 08:06

Dear Madam,

MotoVantage acknowledges receipt of your complaint, your communication is important to us.

Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.

YOUR REFERENCE: ***1 (***9)

Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.

Thank you for your cooperation and patience herein.

Kind Regards,

Risk Management Complaints Division

Motorite Administrators's reply17 Dec 2021, 08:06

Official

Dear Madam,

MotoVantage acknowledges receipt of your complaint, your communication is important to us.

Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.

YOUR REFERENCE: ***1 (***9)

Thank you for your cooperation and patience herein.

Kind Regards,

Risk Management Complaints Division

Motorite Administrators's replyOfficial

17 Dec 2021, 09:31

Dear Madam,

With reference to your complaint logged with MotoVantage on the 16/12/2021, we have reviewed your complaint and duly noted your comments.

Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.

Thank you for your cooperation and patience herein.

Kind Regards,

Risk Management Complaints Division

Motorite Administrators's reply17 Dec 2021, 09:31

Official

Dear Madam,

With reference to your complaint logged with MotoVantage on the 16/12/2021, we have reviewed your complaint and duly noted your comments.

Please be advised that we have issued a comprehensive response herewith to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.

Thank you for your cooperation and patience herein.

Kind Regards,

Risk Management Complaints Division